FAQs Freelancer Provider
Go2 Provider FAQs
TEST VERSION
Getting Started
How do I sign up as a service provider?
Download the Go2 app or visit our website. Click “Sign Up,” fill in your personal and business details, and upload any required documents.
Do I need to be a registered business?
No. While business registration helps build trust and credibility, Go2 also welcomes informal providers.
Can I use Go2 if I’m unemployed or looking for side income?
Yes! Go2 is ideal for individuals seeking flexible work or starting their own service-based business.
What services can I offer?
You can offer services in areas like home maintenance, tutoring, personal care, professional services, delivery, cleaning, repair, wellness, and more.
Profile Setup and Verification
What documents are required to verify my profile?
A valid ID, proof of address, a selfie, and any applicable trade certifications or references.
How long does it take to get verified?
Typically within 24–72 hours after all documents are submitted correctly.
Can I add or change my service offerings later?
Yes, you can update your services anytime from your dashboard.
How do I improve my visibility on Go2?
Ensure your profile is 100% complete, upload professional photos, respond quickly to requests, and collect positive reviews.
Jobs and Availability
How do I get matched with jobs?
The app matches you with nearby customers based on your listed services, availability, location, and profile strength.
Can I work part-time or full-time?
Absolutely. Go2 is designed for maximum flexibility.
How do I manage my working hours?
Set your availability in the app’s calendar or dashboard at any time.
Can I accept or decline jobs freely?
Yes. You’re always in control. Declining too many may affect your ranking.
Can I offer services in multiple areas or provinces?
Yes, add multiple locations to your profile to expand your reach.
Pricing and Earnings
How do I set my rates?
You define your own pricing per service. Go2 may suggest ranges based on market trends.
Are there any hidden fees?
No. Go2 only charges a transparent commission on completed jobs.
How and when do I get paid?
After the customer confirms job completion, funds are processed and paid directly to your bank account.
Where can I view my earnings?
In your app dashboard under “Earnings” or “Payments.”
Can I offer bundled or promotional pricing?
Yes. You can create special offers to attract more bookings.
Does Go2 handle tax payments for me?
No. You’re responsible for your tax declarations. We provide earnings reports to assist you.
Customer Communication & Interaction
How do I contact customers?
Use the secure in-app chat or call feature.
Can I negotiate with customers?
Yes, you can discuss pricing, timing, and job scope before accepting.
What if a customer is late, cancels, or doesn’t show up?
Report the incident through the app. Go2 has policies in place for late cancellations or no-shows.
Can I rate customers?
Yes, to ensure mutual respect and transparency.
Can customers leave public reviews about my service?
Yes. Positive feedback helps build your reputation.
Platform Support
What support does Go2 offer?
We provide live chat, email, and phone support, plus online help guides and video tutorials.
Is vendor support available on weekends or holidays?
Yes. Our team operates extended hours, including weekends for urgent needs.
What if I encounter a technical issue?
Contact support or check the Help Center. Most app issues can be resolved quickly.
Can I suggest new features or improvements?
Yes! We welcome vendor feedback to improve the platform.
Training and Growth
Does Go2 offer training?
Yes. You’ll have access to workshops, online courses, and business tips.
Can I attend vendor networking events?
Go2 organizes periodic webinars, live meetups, and learning sessions.
Is there a rewards program for top vendors?
Yes. High-rated vendors may get promotional boosts, early access to jobs, and more.
Can I refer other service providers?
Yes, and you’ll earn referral bonuses when they complete their first jobs.
Safety and Trust
How does Go2 ensure platform safety?
We verify users, monitor feedback, and intervene in any abuse reports.
What if I feel unsafe or experience harassment?
Report incidents immediately through the app or to our support team. We take action promptly.
Does Go2 provide any insurance?
Not at this time. We encourage vendors to get their own liability insurance.
Can I block or avoid certain customers?
If you’ve had a negative experience, notify Go2. We’ll assist appropriately.
Account Management
Can I change my bank or contact details?
Yes, all personal and financial details can be updated via your profile settings.
What happens if I lose access to my account?
Use the “Forgot Password” feature or contact support for help.
Can I deactivate or pause my account?
Yes, you can pause job notifications or deactivate your profile without losing data.
Is my personal information secure?
Yes. Go2 complies with POPIA and international data laws like GDPR.
Advanced Features
Can I manage team members or sub-providers?
Currently, only individual profiles are supported. Team features are coming soon.
Can I link Go2 to my website or booking system?
Integration is not yet available, but you can refer customers to your Go2 profile link.
Can I upload a portfolio or certificates?
Yes. Images, documents, and qualifications can be added to your profile for credibility.
Can I receive alerts for emergency jobs?
Yes. Enable “Urgent Jobs” in your notification settings to be first in line.
Does Go2 work on tablets or computers?
Yes, Go2 is mobile-first but accessible via most web browsers for management tasks.