FAQs Vendor
Go2 FAQs Vendor - TEST version
How do I sign up?
Download the Go2 app or visit our website and click “Sign Up.” Fill in your details and create your profile. It’s quick and easy!
Is there a fee to join or use Go2?
Creating a profile is free. Go2 charges a small commission on completed jobs, which helps us maintain the platform and support you.
What if I’m new and don’t have many reviews?
Don’t worry! We help new vendors get started by promoting your profile and encouraging first customers to leave honest reviews.
Can I use Go2 if I don’t have a business registration?
Yes, Go2 supports informal providers, but registering a business can help build credibility and expand opportunities.
Is there a minimum age requirement to join Go2 as a vendor?
Yes, vendors must be at least 18 years old and legally eligible to work.
Can I delete my account permanently?
Yes, you can request account deletion through your profile settings or by contacting support. Be aware this action is irreversible.
Can I have multiple vendor accounts?
Currently, Go2 supports one vendor profile per individual. If you offer multiple services, you can list them all under one profile.
What documents do I need to sign up?
You will need a valid ID, proof of address, and where applicable, certifications or licenses related to your services.
Can I switch from being a part-time to a full-time vendor?
Yes, you can adjust your availability anytime in the app to increase or decrease your workload.
Do I need to provide references during sign-up?
Depending on the service category, Go2 may request professional or personal references to verify your credibility.
Can I refer friends to join Go2?
Yes, Go2 offers a referral program that rewards you when your referred vendors successfully join and complete jobs.
What if I have limited internet access?
A stable internet connection is needed for job requests and communication. If connectivity is intermittent, try to stay connected during your working hours.
2. Services and Job Management
What types of jobs can I get?
We cover a wide range of categories, including trades, tutoring, professional services, personal care, and more.
Can I choose which jobs to accept?
Absolutely. You have full control over your schedule and which jobs you take on.
How do I update my availability or services offered?
You can easily update your availability and service listings anytime through your vendor dashboard or mobile app.
Can I work in multiple locations?
You can specify multiple service areas within the app and accept jobs wherever you are available.
Can I update my service categories later?
Yes, you can modify or add new service categories anytime through your profile settings.
Can I work part-time or full-time using Go2?
Yes! Go2 is designed to be flexible. You can take jobs whenever it suits your schedule, whether part-time or full-time.
Can I offer package deals or bundled services?
Yes, you can create bundled offers or packages to attract more customers. Details can be added to your profile or communicated through the app.
Can I provide services outside of my listed categories?
Vendors are encouraged to list all services they can provide but must ensure quality and compliance with Go2 policies.
What happens if I want to expand my services to new locations?
You can add new service areas in your profile to receive job requests in those locations.
Can I accept jobs outside of my usual service hours?
Yes, you have full control over your availability and can accept jobs anytime you are available.
Are there any restrictions on how many jobs I can accept per day?
No, you can accept as many jobs as you can handle within your availability.
Can I set my own working hours?
Yes, you can set your availability to accept jobs only during your preferred working hours.
How do I handle last-minute job requests?
You have the option to accept or decline any job request, including last-minute ones, based on your availability.
Can I request specific types of jobs?
While you can’t filter job requests by type before accepting, updating your profile with detailed services helps the algorithm match you with relevant jobs.
How do I deal with customers requesting services outside the platform?
To ensure your protection and Go2’s service quality, all jobs should be booked and paid through the Go2 platform.
Can I subcontract jobs to others?
Vendors are expected to personally deliver services booked through Go2 to maintain quality and trust.
What if the customer changes the job requirements after I started?
Discuss any changes with the customer via the app messaging. Agree on revised terms before proceeding.
3. Payments and Pricing
How do I get paid?
Payments are processed securely through the app once a job is marked complete. Funds are transferred directly to your bank account.
How is pricing determined?
Vendors set their own prices based on their skills, experience, and market demand. Go2 provides suggested pricing guidelines to assist you.
Can I request upfront payments or deposits?
Currently, Go2 processes payments after job completion to protect both parties, but you can discuss specific payment terms directly with customers.
How do I update my bank or payment details?
You can securely update your payment information through your vendor dashboard in the app.
What if a customer doesn’t pay or disputes a payment?
Go2 processes payments securely through the app to minimize disputes. If issues arise, our support team mediates to resolve payment concerns fairly.
How does Go2 handle taxes on payments made to vendors?
Vendors are responsible for declaring and paying their own taxes. Go2 provides transaction records to assist with tax filing.
Are there any hidden fees?
No, Go2 is transparent about fees. The only deduction is a small commission on completed jobs to cover platform maintenance.
How often do payments get processed?
Payments are typically processed within 24 to 48 hours after job completion and customer confirmation.
Are taxes deducted from my payments?
Go2 does not withhold taxes. Vendors are responsible for managing their tax obligations according to local laws.
Can I offer payment plans or instalments?
Currently, all payments are processed after job completion as full amounts. Alternative payment plans should be arranged directly with the customer.
Can I charge extra for urgent or after-hours jobs?
Yes, you can set different pricing for urgent or off-hours jobs in your profile.
Does Go2 provide invoices or receipts?
Yes, digital invoices are automatically generated and sent to customers and vendors after job completion.
4. Customer Interaction and Reviews
How do I build trust with customers?
Complete your profile fully, respond promptly to job requests, deliver quality service, and collect positive reviews to increase your visibility.
How do I build and maintain good customer ratings?
Deliver quality service on time, communicate professionally, and encourage satisfied customers to leave positive reviews.
How do reviews work? Can customers leave negative feedback?
Customers can leave honest reviews after a job. Go2 encourages professionalism and offers dispute resolution for unfair reviews.
Can I request feedback from customers?
Yes, it’s encouraged to ask customers for reviews to help build your reputation on the platform.
Can I see customer reviews of my profile?
Yes, you can view all customer reviews and ratings on your vendor dashboard to understand feedback and improve your services.
Is there a rating system for customers?
Yes, vendors can rate customers to help maintain a respectful and professional community.
Can I receive feedback directly from customers?
Yes, customers can leave reviews and feedback which you can view in your dashboard to improve your services.
Can I block problematic customers?
Yes, if you encounter issues with a customer, you can report and block them through the app to prevent future job requests.
Are customer reviews anonymous?
Customer names are not displayed with reviews to protect privacy, but reviews are verified for authenticity.
How can I encourage customers to leave reviews?
Providing excellent service and politely requesting feedback at job completion helps increase positive reviews.
Can customers see my full profile before booking?
Yes, customers can view your service offerings, reviews, and credentials prior to booking.
What if a customer leaves unfair negative feedback?
You can contact Go2 support to review and investigate any disputed reviews to ensure fairness.
Can I respond publicly to customer reviews?
Yes, you can add responses to reviews in your vendor dashboard to address feedback professionally.
5. Support and Communication
What support does Go2 offer?
We provide onboarding, tutorials, and a dedicated support team ready to assist you with any questions or technical issues.
How do I handle disputes or unsatisfied customers?
Go2 offers a support channel to mediate disputes fairly. Always document completed work and communicated clearly to avoid misunderstandings.
How do I get help if I encounter technical issues?
Go2 offers dedicated vendor support via phone, email, and chat. Help resources are also available within the app.
Can I communicate directly with customers?
Yes, Go2 provides an in-app messaging system to discuss job details securely and clearly.
Can I update my contact information after signing up?
Yes, you can update your phone number, email, and other contact details anytime via your profile settings.
How can I report inappropriate behavior by customers?
Use the in-app reporting feature or contact Go2 support immediately if you experience any inappropriate or unsafe interactions.
What happens if I experience harassment or unsafe situations during a job?
Safety is a priority. Report any incidents immediately to Go2 support. We will take appropriate action and assist you.
How can I escalate urgent support requests?
For urgent issues, contact our dedicated vendor support hotline or use the emergency support chat feature in the app.
Can I get training on using the app features?
Yes, Go2 regularly schedules live training webinars and posts tutorial videos accessible in the vendor dashboard.
Is there a dedicated account manager?
For high-performing vendors, Go2 offers dedicated support and account management services.
What languages is support available in?
Currently, support is available in English, with plans to expand language options.
What if I don’t understand a feature of the app?
Contact Go2 support or consult the in-app help section for detailed guides and FAQs.
Can I request a one-on-one training session?
Yes, Go2 offers personalized onboarding sessions upon request.
6. Platform Features and Usage
What devices are compatible with the Go2 app?
The Go2 app is compatible with most smartphones running recent versions of iOS and Android.
Can I pause or deactivate my account if needed?
Yes, you can temporarily pause or deactivate your account through your dashboard without losing your profile data.
How do I reset my password or recover my account?
You can reset your password through the app or website by clicking “Forgot Password” and following the instructions sent to your email.
Can I receive notifications for new job requests?
Yes, the app sends push notifications for new job opportunities matching your profile and location.
Can I advertise my business outside the app using Go2 branding?
Please contact Go2 support before using our branding to ensure compliance with our brand guidelines.
How does Go2 protect my personal data?
Go2 follows strict data protection policies in line with [e.g., POPIA or GDPR], ensuring your personal information is secure and only used for service delivery.
What happens if I forget my login details?
Use the “Forgot Password” feature on the login screen to reset your password. For other login issues, contact support.
Does Go2 support multilingual communication between vendors and customers?
The app supports in-app messaging, but it is recommended vendors communicate in languages understood by both parties for clarity.
Can I pause notifications during certain hours?
Yes, you can customize notification settings within the app to suit your availability.
Can I access Go2 on multiple devices?
Yes, you can log in from multiple devices, but ensure your account credentials are kept secure.
How often is the app updated?
Go2 regularly updates the app to improve features, security, and user experience.
Are there analytics to track my performance?
Yes, your vendor dashboard provides insights into completed jobs, earnings, ratings, and customer feedback.
Can I save frequently used job details for quicker quoting?
Yes, Go2 allows you to create templates or saved quotes for common jobs.
Can I sync Go2 with my calendar?
Integration with personal calendars is not currently available but is planned for future updates.
Is there an offline mode?
The Go2 app requires internet connection for real-time updates and communication.
Can I use Go2 on a tablet or desktop?
The Go2 app is optimized for smartphones but the website supports basic vendor functions accessible from tablets and desktops.
What should I do if I find a bug in the app?
Report bugs directly through the app’s feedback system or contact support with details for quick resolution.
Can I customize my notification sounds?
Notification customization depends on your device settings; the Go2 app supports standard push notifications.
Is there a limit to how many devices I can use?
You can log in on multiple devices, but keep your login credentials secure to prevent unauthorized access.
7. Policies and Compliance
How does Go2 verify service providers?
We verify vendors through ID checks, reference checks, and where applicable, professional certifications to ensure a trusted marketplace.
How does Go2 handle tax and legal requirements?
Vendors are responsible for their own tax obligations. Go2 encourages compliance and provides resources to help you understand applicable regulations.
Are there any restrictions on the types of services I can offer?
Yes, Go2 has guidelines that restrict illegal, unsafe, or unethical services. Please refer to our terms and conditions for details.
Does Go2 verify the identity of customers?
Customers are verified through various checks to enhance safety and trust on the platform.
How does Go2 protect me from fraudulent job requests?
We verify customers and monitor transactions to detect and prevent fraudulent activity, ensuring a safe marketplace.
What if a customer complains about my service?
Go2 investigates complaints and may mediate between you and the customer. Maintaining clear communication and professionalism is crucial.
Are there age or qualification requirements for certain services?
Yes, some categories require minimum qualifications or licenses which Go2 verifies before approval.
What are the consequences of repeated no-shows?
Multiple missed jobs without notification can lead to account suspension or removal.
How does Go2 protect customer data?
Go2 complies with data protection regulations ensuring customer information is securely stored and not shared improperly.
Are background checks mandatory?
Background checks are conducted for certain service categories to ensure safety and compliance.
What happens if I violate platform policies?
Violations can result in warnings, temporary suspension, or permanent removal depending on severity.
8. Cancellations, Rescheduling, and Job Changes
What happens if a customer cancels a job?
Cancellation policies are outlined in the app. Depending on the timing, you may be compensated or receive a cancellation notice.
What happens if I’m late or unable to complete a job?
Communicate promptly with the customer through the app. Frequent cancellations or no-shows may lead to account review or suspension.
How do I handle cancellations initiated by customers?
Cancellation policies are outlined in the app. You will be notified promptly, and in some cases, compensation may be provided depending on the notice given.
What happens if I have to reschedule a job?
Notify the customer as soon as possible through the app to arrange a new time that works for both parties.
How do I handle situations where the job requirements change after accepting?
Communicate with the customer through the app messaging feature to clarify changes before proceeding. If the change affects pricing or timing, agree on adjustments before continuing.
Can I cancel a job after accepting it?
You can cancel jobs if necessary but should communicate promptly with the customer to minimize inconvenience.
What if a customer wants to extend the job duration?
You can negotiate any changes in job scope or duration through the app messaging before proceeding.
Can I reschedule jobs if emergencies arise?
Yes, just notify the customer promptly and propose alternative times through the app.
What happens if a customer cancels repeatedly?
Frequent cancellations by customers may limit their booking privileges.
How do I reschedule a job with a customer?
Use the in-app messaging to propose new times and get customer approval before rescheduling.
9. Marketing, Collaboration, and Growth
Can I offer discounts or promotions through Go2?
Yes! You can set special offers or discounts in your profile to attract more customers.
Are there any costs to upgrade my profile or gain better visibility?
Basic profiles are free. Optional premium features or promotions may be offered in the future to boost visibility.
Does Go2 offer marketing support for vendors?
Yes, we run campaigns to promote vendors and can offer marketing tips and resources.
Can I collaborate with other Go2 vendors?
Collaboration is encouraged! You can partner with other providers to offer combined services or refer clients.
Are there incentives or bonuses for high-performing vendors?
Go2 may offer rewards, promotions, or featured listings to vendors who consistently deliver excellent service.
Is there a way to promote my services within the Go2 app?
Yes, Go2 offers promotional tools and premium listings that can increase your visibility to customers.
Can I offer referrals or recommend other Go2 vendors?
Yes, vendor collaboration and referrals are encouraged to expand opportunities and provide comprehensive services.
Does Go2 provide marketing materials or tools for vendors?
Yes, Go2 offers branded materials, social media templates, and tips to help you promote your services offline and online.
Is there a customer loyalty or repeat business program?
Go2 encourages repeat business through customer reviews and recommendations, and we are developing loyalty features.
How do I provide feedback or suggestions to Go2?
Vendors are encouraged to share feedback via the app or directly with our support team to help improve the platform.
Are there incentives for referring new vendors to Go2?
Yes, Go2 has a referral program rewarding vendors who bring new qualified providers to the platform.
Can I join vendor referral contests or challenges?
Go2 occasionally runs promotions and contests to reward active vendors. Stay updated through app notifications.
How can I get featured on the Go2 homepage?
Vendors with excellent ratings and consistent performance may be selected for featured listings.
Does Go2 support vendor networking groups?
Yes, Go2 facilitates community groups and forums for vendors to connect and collaborate.
10. Safety and Security
Does Go2 provide insurance or guarantees?
Go2 promotes secure transactions and verified vendors but does not provide insurance. Vendors are encouraged to have appropriate coverage for their services.