FAQs User (Customer)
Go2 FAQs for Users (Customers) - TEST Version
How do I sign up for Go2?
You can sign up by downloading the Go2 app on iOS or Android, or by registering on our website. Simply enter your personal details, create a secure password, and verify your account via email or SMS. Once registered, you can start exploring services immediately.
Is there a cost to create an account?
No, creating an account and browsing services is completely free. Charges apply only when you book and pay for a service.
What locations does Go2 cover?
Go2 is available across South Africa, covering major cities, towns, and rural areas. Service availability depends on the presence of providers in your area.
What types of services can I find on Go2?
Our platform offers an extensive range of services including home maintenance, beauty and wellness, education and tutoring, professional consulting, events, cleaning, delivery, and many more.
Do I need a smartphone to use Go2?
While the app offers the best user experience on smartphones, you can also access Go2 through our responsive website on any internet-enabled device.
How do I search for a service provider?
Simply enter your location and the service you require. You will receive a list of verified providers nearby, complete with profiles, pricing, and customer reviews.
Can I select a specific provider?
Yes, you can browse detailed profiles, compare ratings, and choose the provider you trust the most.
How quickly can I get a service?
Depending on provider availability and your location, services can be booked for immediate, same-day, or scheduled future appointments.
What if I need to cancel or reschedule?
You can cancel or reschedule through the app or website, subject to provider cancellation policies. Early cancellations may avoid fees; late cancellations might incur charges.
Can I request a price quote before booking?
Yes, you can contact providers via the app to request estimates or clarifications before confirming your booking.
Are there options for recurring or subscription-based services?
Go2 supports repeat bookings and subscription models for ongoing services such as cleaning or tutoring.
How do I pay for a service?
Payments are processed securely within the app or website once the job is completed and confirmed by you.
What payment methods are accepted?
We accept credit and debit cards, mobile money, and other secure payment options. Cash payments may be accepted directly by some providers, but this is arranged outside the platform.
Is there a service or platform fee?
A transparent service fee is included to support Go2’s operations, platform maintenance, and customer support.
Can I receive an invoice or receipt?
Yes, you will receive an electronic receipt via email immediately after payment.
Can I tip my service provider?
Tipping is optional and can be arranged through the app or directly with your provider.
What if I dispute a charge?
Contact Go2 support promptly. We will review the case and work with you and the provider to reach a fair resolution.
Are all providers vetted before joining Go2?
Yes. Providers undergo thorough identity verification, background checks, and where applicable, certification and license validation to ensure trustworthiness.
How can I assess a provider’s quality?
Review customer feedback, ratings, portfolio images, and service descriptions before booking.
What if I am dissatisfied with the service?
Report the issue through the app. Go2 offers a dispute resolution process aimed at addressing concerns fairly.
Does Go2 guarantee the quality of services?
While Go2 verifies providers, service quality depends on individual vendors. We encourage honest reviews to maintain high standards.
- Safety, Privacy, and Security
How is my personal information protected?
Go2 complies with data protection laws such as POPIA and GDPR. Your information is securely stored and only used to facilitate service delivery.
Are communications secure?
All messaging between users and providers is encrypted within the app to maintain confidentiality.
What safety measures are in place?
Go2 monitors all providers and users for suspicious activity. Providers are encouraged to follow safety protocols, and users can report any safety issues immediately.
What if I feel unsafe during a service?
Contact Go2 support immediately. We prioritize your safety and will take swift action, including suspending providers if necessary.
What devices are compatible?
The Go2 app is optimized for smartphones running recent versions of iOS and Android. The website is accessible via any modern browser.
Can I use the app and website interchangeably?
Yes, your account syncs across platforms allowing seamless switching between app and web.
How do I reset or recover my password?
Use the “Forgot Password” feature to receive a reset link via email.
Can I customize notification preferences?
Yes, you can manage notification settings for booking alerts, promotions, and messages in your profile.
Is my booking history accessible?
Yes, you can review past bookings, payments, and provider interactions anytime within your account dashboard.
How do I contact support?
Support is available via in-app chat, email, or phone. Detailed contact info is in the “Help” section of the app and website.
What are your support hours?
Our team is available Monday to Saturday, 8 AM to 8 PM. Urgent issues outside these hours may be escalated.
Can I provide feedback or suggestions?
Absolutely! Your feedback helps us improve Go2. Use the feedback option in the app or contact support directly.
How is feedback used?
We use customer reviews to monitor provider quality and improve platform features.
What are Go2’s terms and conditions?
Detailed terms are available on our website and app during sign-up. They cover user responsibilities, dispute processes, and platform usage guidelines.
How does Go2 handle cancellations and refunds?
Cancellation policies vary by provider and service type. Refunds are processed based on these policies and after case review by support.
Are services covered by insurance?
Providers are encouraged to carry relevant insurance. Go2 does not directly insure services but promotes transparency around coverage.
Who is responsible for taxes?
Users and providers are responsible for complying with tax laws related to their transactions.
Can I book services for someone else?
Yes, bookings can be made on behalf of family members or others.
Can I save preferred providers?
Yes, favorite providers can be bookmarked for easy future access.
Does Go2 offer group bookings or event services?
Yes, some providers specialize in services for children, elderly, or family care.
Are there loyalty or referral programs?
Go2 rewards loyal users and referrals with discounts and promotions. Check the app for current offers.
Can I book emergency or urgent services?
Some providers offer urgent or emergency services. Use the app filters to find available urgent providers.
What languages does Go2 support?
Go2 currently supports English and other relevant languages, with plans to expand.
Can I specify special requirements for my booking?
Yes, you can add notes or special instructions when booking a service to ensure your needs are clearly communicated to the provider.
Can providers bring their own materials and tools?
Most providers come equipped with the necessary tools, but you can clarify this directly through the app’s messaging system before confirming.
What if I need multiple services at once?
You can book different services back-to-back or simultaneously, depending on provider availability.
Can I request environmentally friendly or specific products?
Yes, you can specify preferences in your booking notes. Some providers may offer eco-friendly options.
What happens if the provider needs to cancel or reschedule?
The provider must notify you promptly through the app. You can then accept the change or request a different provider.
Are there penalties if I cancel late?
Late cancellations may incur fees, depending on the provider’s policy. These will be clearly communicated during booking.
How do I get a refund for canceled or incomplete services?
Refunds are processed after review by Go2 support. Contact us immediately for assistance.
What should I do if the app crashes or won’t load?
Try restarting your device, updating the app, or reinstalling it. If problems persist, contact Go2 support.
Can I use Go2 offline?
No, an internet connection is required to access services, book, and communicate with providers.
How do I update my profile information?
You can edit your personal details, payment info, and preferences anytime in the account settings.
Is there a way to save payment methods securely?
Yes, Go2 uses encrypted storage for saved payment methods to protect your financial information.
What should I do if I suspect my account has been hacked?
Change your password immediately and notify Go2 support to secure your account.
Can I deactivate or delete my account?
Yes, you can temporarily deactivate or permanently delete your account via profile settings or by contacting support.
How does Go2 handle user disputes?
Our support team mediates disputes between users and providers, aiming for fair and timely resolutions.
Are customer reviews anonymous?
Reviews are public but do not display the full identity of the reviewer to protect privacy.
Does Go2 offer services for people with disabilities?
Yes, many providers are trained or equipped to assist customers with special accessibility needs. You can specify this when booking.
Can I request services in languages other than English?
The platform supports multiple languages, and you can filter providers based on language proficiency.
Are there child-friendly or family-oriented service providers?
Yes, you can find providers who specialize in services for children, elderly, or family care.
How do I use promo codes or discounts?
Enter promo codes at checkout to apply discounts. Check the app or your email for current promotions.
Can I earn rewards for frequent use?
Go2 offers loyalty programs that reward repeat customers with discounts or priority booking.
How do referral programs work?
Invite friends to join Go2 and earn credits or discounts when they complete their first booking.
Can businesses use Go2 for their service needs?
Yes, Go2 offers tailored solutions for businesses including multi-user accounts, invoicing, and bulk bookings.
Is there customer support dedicated to business users?
Yes, Go2 provides specialized support for business accounts to ensure smooth operations.
Can I manage multiple bookings for different locations or departments?
Business users can manage bookings across multiple sites and teams via the Go2 dashboard.
How can I suggest new features or services?
Use the feedback section in the app or contact support to share your suggestions.
How does Go2 use my feedback?
We review all feedback regularly to enhance platform features, user experience, and service offerings.
Does Go2 guarantee satisfaction with the services provided?
While Go2 vets and verifies providers to ensure quality, satisfaction depends on individual service delivery. If you’re not satisfied, contact Go2 support for assistance and possible remedies.
Are providers required to follow a code of conduct?
Yes, all providers agree to Go2’s code of conduct, which includes professionalism, punctuality, and quality standards.
What happens if the service quality is poor?
You should report any issues via the app immediately. Go2 will investigate and, where appropriate, provide refunds, rebookings, or other resolutions.
Can I find emergency service providers on Go2?
Yes, some providers offer urgent or emergency services. Use filters in the app to find those available for immediate response.
How do I request urgent help?
Select the urgent or same-day service option during booking or contact providers directly through the messaging feature.
Are emergency services more expensive?
Providers may charge a premium for urgent services, which will be clearly stated before booking.
Do providers bring their own tools and supplies?
Most providers come equipped with the necessary tools. However, if specific materials or products are needed, this can be discussed directly with the provider.
Can I supply materials myself?
Yes, you can provide materials if you prefer. Be sure to clarify this with the provider beforehand.
What are my responsibilities as a user?
Users are expected to provide accurate information, communicate clearly with providers, respect provider time and property, and follow Go2’s terms of use.
Can I refuse a service provider?
Yes, you have the right to decline a provider before service begins.
What if a provider is late or does not show up?
Contact Go2 support immediately for assistance and possible rebooking or refunds.
Does Go2 cater to users with special accessibility needs?
Yes, you can specify accessibility requirements when booking. Some providers specialize in services for persons with disabilities or special needs.
Are services available for non-English speakers?
Yes, the platform supports multiple languages and you can filter providers by language ability.
Can I track my service provider’s arrival?
Some providers share live location updates through the app for real-time tracking.
Does the app save my booking preferences?
Yes, the app remembers your preferred services, locations, and providers to simplify repeat bookings.
Can I share my booking details with others?
You can easily share booking confirmations and details via email or messaging apps.
How does Go2 handle my data?
Go2 complies with data privacy laws, only using your data to facilitate bookings and improve service quality. We never sell personal information to third parties.
Can I request deletion of my personal data?
Yes, under applicable laws you can request data deletion by contacting Go2 support.
How do I find out about current promotions?
Promotions are advertised within the app, via email newsletters, and social media channels.
Can I stack promo codes?
Typically, only one promo code can be applied per booking.
How does the referral program work?
Invite friends using your referral link or code. When they complete a booking, you both earn rewards or discounts.
What if my payment is declined?
Check your card details and balance. If problems persist, try another payment method or contact your bank.
Can I pay cash to the provider?
Cash payments are generally discouraged to ensure security, but may be allowed if arranged directly with the provider.
Are payments secure?
Yes, Go2 uses encrypted payment gateways adhering to PCI DSS standards.
What if I have trouble logging in?
Use the “Forgot Password” option or contact support for help recovering your account.
Can I report bugs or app crashes?
Yes, report issues via the app’s feedback system or contact support directly.
Is there offline support?
Go2 requires internet connectivity. For offline help, contact our customer service hotline.
Can my company set up a business account?
Yes, Go2 offers business accounts with additional features like multi-user management and detailed invoicing.
Are there volume discounts for businesses?
Bulk booking discounts and customized packages may be available. Contact Go2 sales for details.
Can I set up recurring business services?
Yes, recurring and subscription-based bookings can be arranged for ongoing business needs.
Can I rate my provider after service?
Yes, rating and reviewing providers is encouraged to help maintain quality and assist other users.
Can providers respond to reviews?
Providers can respond publicly to reviews to clarify issues or thank customers.
What if I receive a negative review as a provider?
Go2 offers dispute resolution and encourages professionalism in all interactions.
Does Go2 plan to expand internationally?
Currently, Go2 operates in South Africa. Expansion plans will be communicated when available.
Will there be more payment options soon?
Yes, Go2 continuously evaluates new payment methods to improve convenience.
Are there plans for loyalty or subscription programs for users?
Yes, development of enhanced loyalty and subscription features is underway.